Privacy Policy | Noyb Custom Cabinets

Privacy Policy

Effective date:

1. Who We Are

Noyb Custom Cabinets (the “Company,” “we,” “us,” or “our”) is a cabinetry and millwork business operating in North Texas. Our website is noybtx.com.

Legal entity: Noyb LLC doing business as Noyb Custom Cabinets.

2. Scope

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, contact us, request quotes, purchase products or services, or participate in our SMS/text messaging program. By using our services, you consent to this Policy.

3. Information We Collect

Information you provide directly

  • Contact details (name, email, phone number, address).
  • Project information (project type, dimensions, photos/files you upload, timelines, budget).
  • Account and billing details (if applicable).
  • Communications with us (emails, calls, texts, forms, live chat).
  • Consent records (e.g., SMS opt-in, email marketing preferences).

Information collected automatically

  • Device and usage data (IP address, browser type, device identifiers, pages viewed, referring/exit pages, timestamps).
  • Cookies, pixels, and similar technologies (see Cookies & Tracking).

Information from third parties

  • Lead sources or partners you authorize.
  • Payment and invoicing providers (e.g., transaction confirmations).
  • Analytics tools (aggregated site usage metrics).

4. How We Use Your Information

  • Provide quotes, fabricate and install products, schedule appointments, and deliver customer support.
  • Send service communications (order updates, appointment reminders, project scheduling).
  • Operate, optimize, and secure our website and services.
  • Improve products, services, and user experience; perform analytics and reporting.
  • Comply with legal obligations, enforce terms, and prevent fraud or misuse.
  • With your consent, send marketing communications (you can opt out at any time).

Legal bases for processing (where applicable, e.g., GDPR): performance of a contract; legitimate interests (service operation, security, improvement); consent (marketing/SMS); legal obligation.

5. SMS/Text Messaging Program Terms

By providing your mobile number and opting in (via web form checkbox, verbal consent, text-in keyword, or other documented method), you agree to receive texts from Noyb Custom Cabinets related to quotes, order updates, appointment reminders, and project scheduling.

Consent & Opt-in

  • Message frequency: varies based on project status.
  • Message & data rates may apply.
  • You can text HELP for assistance.
  • You can opt out at any time by replying STOP. After you send STOP, we may send a one-time confirmation message and will not send additional messages unless you re-opt-in (e.g., by texting START or re-consenting).
Required 10DLC disclosure:
No phone/mobile number information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Support

For help, reply HELP or contact us at support@noybtx.com or (214) 446-6160.

Eligibility & Carriers

You must be the account holder or have permission to enroll a mobile number. Delivery of messages may be subject to your carrier’s policies. Carriers are not liable for delayed or undelivered messages.

6. How We Share Information

We do not sell your personal information. We may share information with:

  • Service providers that help us operate our website and services (hosting, email/SMS delivery, scheduling, payments, analytics). These providers may only use data as instructed and must protect it.
  • Business transfers (e.g., merger, acquisition, or asset sale).
  • Legal reasons (to comply with law, enforce terms, protect rights, safety, or property).

Mobile opt-in data and consent: We do not share text messaging originator opt-in data and consent with any third parties.

7. Cookies & Tracking

We use cookies and similar technologies to operate the site, remember preferences, and analyze usage.

  • Essential cookies: required for core functionality.
  • Analytics cookies: help us understand site performance and improve content (e.g., page views, session length).
  • Preference cookies: remember choices such as form inputs.

You can manage cookies in your browser settings. If you block cookies, some features may not work.

8. Data Retention

We keep personal information only as long as necessary to fulfill the purposes described in this Policy, including providing services, complying with our legal obligations, resolving disputes, and enforcing agreements. Retention periods vary based on the type of data and our business/legal needs.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. Your Choices & Rights

  • SMS: Reply STOP to opt out; HELP for support.
  • Email: Use unsubscribe links or contact us to opt out.
  • Access, update, delete: You may request access to, correction of, or deletion of your personal information by contacting us.
  • California/US state privacy rights (CPRA/others as applicable): Depending on your state, you may have rights to know, access, correct, delete, or limit use of certain information, and to opt out of certain sharing. We do not sell personal information.
  • EU/UK GDPR (if applicable): You may have rights to access, rectification, erasure, restriction, portability, and to object; you may also withdraw consent where processing is based on consent.

To exercise rights, email privacy@noybtx.com. We may need to verify your identity before fulfilling requests.

11. International Users

Our services are intended for users in the United States. If you access our site from outside the U.S., you understand that your information may be processed in the U.S., where privacy laws may differ from those in your jurisdiction.

12. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us so we can delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated Policy with a new “Effective date” and, if changes are material, we may provide additional notice.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our practices, contact us:

© Noyb Custom Cabinets. All rights reserved.